Returns and Refund Process

Returns Process in consideration of Returns Policy:

If you are not 100% satisfied with your purchase, please feel free to return any item to us within 10 days of receipt. This time period does not refer to items that you may have received damaged, faulty or incorrect.

Note once an order has been confirmed, the onus remains on the User to ensure the correctness of the order and that the appropriate sizes, colours and types have been selected without derogating from the Returns Policy https://supribuy.com/pages/returns-policy.

Before returning products please kindly note the following:

  • The actual product needs to be received at Supribuy in mint condition

  • The item needs to be returned and received by Supribuy within 10 calendar days

  • If the product's outer packaging is unsealed, we may charge you a 15% handling fee.

  • Please include your order number or dispatch note inside the returned parcel

  • All GAMES, COMPUTERS, ELECTRONICS, BABY,TOYS and HEALTH AND BEAUTY items need to be returned unopened/sealed.

 

REASON FOR RETURN REPORT WITHIN RETURN COURIER 
Unwanted / Purchased the wrong item 10 Days You Pay for Courier
Received physically damaged 7 Days Supribuy Pays for Courier
Incorrect info/ Incorrect item 7 Days Supribuy Pays for Courier
Faulty (Electronics) 7 Days Supribuy Pays for Courier
Sub standard quality 10 Days Reviewed Case by Case
Not what I expected 10 Days You Pay Return Courier


Please ensure that you package the item securely to protect it against getting damaged in transit (on its way back to Supribuy). Supribuy.com cannot accept responsibility for damage occurring before it is delivered to Supribuy Fulfillment Center, or collected by us at the post office, even if this damage was caused by a third party. We would strongly advise against using a only a bubble-envelope - rather use a combination of bubble-wrap, cardboard, layers of paper, etc.

At the time we receive the return we shall automatically credit the amount to your Supribuy customer account and will send you an email to let you know we've processed your return and refunded you.