Frequently Asked Questions
How much is shipping?
| DELIVERY TYPE | DELIVERY FEE | MAXIMUM WEIGHT |
| Local (Free for orders of R400 or more) | R65 | 5KG |
| Regional (Free for orders of R400 or more) | R90 | 5KG |
| Collect from the Supribuy Fulfillment Center | FREE | N/A |
How long will delivery take?
| DELIVERY DESTINATION | ESTIMATED DELIVERY TIME |
| Local (Cape Town, Durban, Johannesburg, Pretoria) | 2-5 working days |
| Regional Area | 2-6 working days |
| Remote Area | 3-7 working days |
Can I collect my package?
Collections are only possible when order is ready, please wait for your Ready to Collect email before visiting the pickup point to collect.
| COLLECTION LOCATION | COLLECTION TIME |
|
Supribuy Fulfillment Center Linbro Business Park, Linbro Park, Johannesburg, 2090 |
2 - 5 Working days Mon - Fri between 9:00am - 4:00pm |
How can I track my order?
To track your order please click here
What happens if my parcel goes missing or the contents are damaged?
Regardless of the delivery method you choose, we always take responsibility up to the point of delivery, i.e. if your parcel goes missing or the contents are damaged, we will replace the affected items at no cost to you.